“We have a great culture.” We have all heard it. We have all said it. But what does that mean?
Ping-Pong tables, free meals, and beer on tap? No.
Yoga, CrossFit classes, and massage chairs? I so need that, but no.
The promise of being part of a hip, equity-incentivized, fast growing team? Closer, but still no.
Culture is often referred to as “the way things are done around here.” But to be useful, we need to get more specific than that. I’ve been working in HR for over twenty years, and the best companies I’ve worked with have recognized that there are three elements to a culture: behaviors, systems, and practices, all guided by an overarching set of values. A great culture is what you get when all three of these are aligned, and line up with the organization’s espoused values. When gaps start to appear, that’s when you start to see problems — and see great employees leave.